This is the white paper on user interface design that was given at a number of conferences including DevTeach 2003 and others.
From the overview:
" Interfaces are a lot like people – no two are ever really alike. That can present a problem for developers and end-users. On one hand, you want to provide a clear , consistent and easy to use experience for the user. On the other, you want to showcase your graphical design skills. This session goes through some of the issues confronting interface designers today and how we can best deal with them. "
This session discusses the benefits of the Inductive User Interface, a concept that Microsoft initially showed in MS Money 2001 but has found its way into certain aspects of Windows XP, Office and other tools.
Is the Inductive Approach really the best way? Well, it certainly works for new users, who can't discern between icons. As I look at my tool bar in IE right now, I can easily see that the magnifying glas